QT2 Athlete Onboarding Guides - Coaches Hub
Each QT2 service tier now has a dedicated athlete-facing onboarding guide — a clear, structured document that tells a new athlete exactly what their service includes, how it works in practice, what they need to do to get the most out of it, and how to communicate with their coach.
These guides exist to solve a problem that has quietly degraded athlete experience across every tier: athletes starting a service without a clear picture of what it actually is. When the service is undefined from the start, athletes guess, coaches improvise, expectations drift, and the relationship suffers before it even gets going.
These guides define the service clearly — for the athlete, in plain language — before any of that happens.
```What's included and what isn't — no ambiguity about scope from day one.
The operating rhythm — how training is delivered, what the cycle looks like, what the athlete should expect when.
The athlete's responsibilities — logging, communication, field tests, and how to engage with their coach.
What good looks like — a concrete picture of an athlete succeeding in their tier.
Honest escalation language — if this service isn't the right fit, the guide says so directly and points the way.
Think of these guides like a pre-race briefing. Every athlete at the start line was told the course, the rules, and what to expect. These do the same thing for the coaching relationship — before the first workout is ever loaded.
Using these guides well is simple. The default action is to send the correct guide to every new athlete at the start of their service — before their first block is loaded, or alongside it. Here is exactly how to do that.
```There is one guide for each service tier. Scroll to the guide that matches your athlete's service. Each card shows the tier name, a brief description, and a direct link to the athlete-facing page.
Click the guide button to open the athlete page. Copy the URL from your browser. That is the link you will send to your athlete.
Send the link to your new athlete via TrainingPeaks message alongside — or just before — their first block. A brief note is all it needs: "Here is a guide to how this service works and how to get the most out of it. Read it before we start."
If an athlete's behavior or expectations drift out of scope — more communication than the service includes, confusion about how adjustments work, questions about why something isn't happening — link them back to the guide. It's the reference document for what this service is.
Each guide ends with an honest "fit check" section — signs the athlete may need to move up or down a tier. If you are having that conversation with an athlete, the guide gives you a shared reference point. You are not the first one to name it — the document already did.
The single most important moment to send this guide is before the first block loads — not after the first misunderstanding. A well-onboarded athlete has fewer questions, sets appropriate expectations, and engages with the service in a way that makes your job easier and their experience better.
One guide per tier. Send the one that matches your athlete's service. If an athlete is transitioning between tiers, send the new guide at the time of transition.
```Every guide is honest about what a service includes and what it does not. That honesty exists for a reason — the service tiers only work if we hold them clearly.
When coaches silently absorb out-of-scope requests — providing daily feedback to a Base+ Coaching athlete, checking in proactively with a Coach Support athlete, recalibrating weekly for a block-based tier — two things happen. The athlete doesn't learn what the service actually is, and the coach delivers more than the service is priced for. Neither outcome serves anyone.
These guides give you a tool to hold the line without it feeling confrontational. The document already told the athlete what the service is. When expectations drift, you have a shared reference point — not a difficult conversation from scratch.
```If an athlete's needs consistently exceed what their service tier includes, escalate the tier — don't silently expand the scope. Have the conversation directly, send them the guide for the next tier up, and loop in QT2 leadership. That is how the system is designed to work.
QT2 Coach Resource — Athlete Onboarding Guides
Questions? Contact QT2 leadership →